Q: WHAT IS APPARO?
A: APPARO Brand is a leading ECO polyester manufacturer and distributor of the eco-friendly apparels. Our apparels produced meticulously through the most recent and cutting-edge types of textile machinery. Since APPARO’s production process certified by the Global Recycled Standard (GRS), Green label and OEKO-TEX® Standard 100, most of the fibres making the apparels originate from plastic bottle waste recycling and eventually made into the quality end-products.
Q: WHY BUY APPARO CLOTHES?
A: APPARO is a leading ECO polyester manufacturer and distributor with international standards certified; therefore, our products are made with exquisite quality. We ensure that our extensive selections of apparels contain multi-functional fabric properties, up-to-date designs and a sense of simple style for you to style up for any occasion.
Q: OUR CHOSEN FABRICS AND MATERIALS?
A: We opt for the ECO polyester fibre for fabric production. This is because ECO Polyester is not only having more comparative cost-effectiveness to cotton but also flexible, breathable and resistant to wrinkle and shrinkage. Besides, we add even more value to some fabrics such as water repellent, CoolQuik, Anti-UV and Anti-bacteria for delivering superior product quality to our customers.
Q: WHERE CAN I BUY APPARO PRODUCTS?
A: Customers can purchase through these following online channels;
- Website : www.apparo.com
- Line : @apparo
- Facebook : @apparo.th (facebook.com/apparo.th)
- eMarketplace : LAZADA, SHOPEE, JD-CENTRAL, ZILINGO and SHOPAT24 (soon)
Q: CANCELLING ORDER, EXCHANGE PRODUCT OR REVISING ORDER?
A: For any orders purchased through our website, Line and Facebook, please inform us about your order cancellation through our ‘Contact us’ form. Should you purchase through any eMarketplace stores of ours, you will need to inform about your cancellation, exchange or revise in correspondence with the sales condition of each marketplace. Please kindly contact ‘Help Center’ for the corresponding marketplace as below;
Help-Center LAZADA: Topic > ‘Orders’
Please contact; LAZADA Contact
Help-Center SHOPEE: Topic > ‘Orders and Payment’
Please contact; SHOPEE Contact
Help-Center Zilingo: Topic > ‘Orders’ > ‘How to Add and Delete products’
Please contact; Zilingo Contact
Help-Center JD-Central: Topic > ‘Order Products’
Please contact; JD-Central Contact
Help-Center Shopat24: Topic > ‘How to Order’
Please contact; Shopat24 Contact
Q: Will ‘OUT OF STOCK’ PRODUCTS BE RESTOCKED?
A: Not all ‘out of stock’ products will be restocked; we’ll restock some of our collections. Though, the production lead time and the color variations will be varied. For the latest updates in regard to the product restocking, please subscribe to our official Line account: @apparo so you will not miss out.
Q: HOW TO PAY?
A: Customers pay any channels as below;
1.1iBanking / Bank Transfer
You can transfer to the bank account provided below;
Bank Number: 711-1-00099-3
Account Name Jong Stit Co., Ltd.
Customers can make a transfer at the bank, ATM, iBanking and Mobile Banking Application. Transactions. After transfer has been conducted, customers need to inform us about their transfer at the ‘Confirm Order’ section on our website using a transaction confirmation document such as a transfer slip.
Customers can use this payment method should they come and pick products up themselves at our head office. There will be no ‘product shipping fee’ incurred to your order..
1.3 Credit Card (coming soon)
We accept VISA, MasterCard, JSC, UnionPay and American Express credit cards as the payment on our website.
1.4 Paid via eMarketplace
For any customers who are ordering through eMarketplaces, please read the corresponding eMarketplace payment methods below;
How to pay on LAZADA: (Click)
How to pay on SHOPEE: (Click)
How to pay on JD CENTRAL: (Click)
How to pay on ZILINGO: (Click)
How to pay on SHOPAT24: (Click)
Q: Payment notification
A: Any customers who transferred via the iBanking, ATM or at the Bank must notify us on the ’Confirm Order’ section on our website. Customers will be required the order no., their name, phone no. and payment confirmation document.
Q: Shipping duration and cost
1. Self pick up (no shipping cost incurred)
Pick up address: 136/4 Moo 1 136/4 Moo.1, Soi Pho Chae, Ekkachai Rd. Khae Rai, KrathumBaen, SamutSakhon74110
2. Using shipping companies; (shipping Fee: minimum 50 THB)
- Thailand Post EMS (shipping duration around 3-5 working days)
- Kerry Express (shipping duration around 3-5 working days)
- Flash Express (shipping duration around 3-5 working days)
*For buying on eMarketplace, you’ll have to choose the shipping companies provided by a specific eMarketplace you are buying on, please contact these eMarketplaces for your information; LAZADA Contact, SHOPEE Contact, Zilingo Contact, JD-Central Contact, Shopat24 Contact
Q: How do we cut our shipping cycle?
- We normally cut our shipping cycle for any order notifying the payment before 10.00 a.m.
- If customers transferred and notified the payment to us before 10.00 a.m., we will ship on the next business day.
- If customers transferred and notified the payment to us after 10.00 a.m., we will ship on the next 2 business days.
- If customers transferred and notified the payment to us on Friday after 10.00 a.m., Saturday or Sunday, we will ship on the next 2 business days.
Q: How can I check my shipping status?
A: Customer can check your tracking number with the shipping company that your order was shipped through as below;
Kerry Express, DHL Express, Shopee Express, Ninja Van, Best Express, J&T Express.
Q: Can customers request to pick up at other places?
A: No, we don’t have a policy for picking up at other places.
Q: Do APPARO have ‘Cash on Delivery (COD)’?
A: No, we don’t have a policy for ‘Cash on Delivery (COD)’.
Q: ARE THE PRODUCTS EXCHANGEBLE OR RETURNABLE?
A: Yes, they are exchangeable or returnable. The exchanging or returning products must be the result of the store’s own mistakes such as faulty product, tear(s) on product, wrong size or wrong colour, receiving wrong product(s); the store is pleased to exchange or fully refund the product. The product(s) that is/are exchangeable or returnable must meet the criterias as specified in ‘Exchange and Return’.
Q: HOW TO RETURN THE PRODUCT(S)?
- Customers are required to return the product(s) within 45 days after the product(s) is/are received by the customers. Customers are also required to ship the product(s) to us within 15 business days (after informed to us).
- The exchanging/returning product(s) must be in its 100% condition (unwashed, unworn, with all tags attached)
- The shipping cost will be offered by us.
- We will take the shipping number of your order in considering the starting date of your product receipt.
Should the customers not show their interests in exchanging or returning the product(s) within the period of time specified, we will take any responsibility for any product claims as if it suggests that the customers have already accepted the product(s).
Should customers order through our eMarketplace channels such as SHOPEE, LAZADA, JD CENTRAL, ZILINGO and SHOPAT24, customers must proceed to the product exchanging or returning guideline specified by each corresponding eMarketplacesbelow;
JD CENTRAL (click)
Q: WHAT WILL APPARO DO AFTER RECEIVED MY EXCHANGED OR RETURNED PRODUCT(S)?
A: Should the exchanged/returned product(s) fall in the conditions specified in “Exchange & Return” section, the company will take care of your product(s) exchange and return shipping fee. We are pleased to exchange the product(s) or fully refund within 10 business days after the receipt of your exchanged or return product(s) and conduct a thorough check on it.